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What's Happening in the Technical Service Department


After a quick survey of a few of the technical service personnel in the office today, I put together a little snapshot of what is happening right now:


Amanda Hartnett and Ed Briggs are conferencing with an engineer that Amanda met at a local SMTA meeting.  This potential customer asked for product recommendations to improve their assembly process after they heard about Indium 8.9HF (a halogen free solder paste).


Brandon Judd is working on reducing voiding via profile modification with our flux coated preforms.


Mario Scalzo is tracking and organizing our technical team’s submissions to the Silver Quill program, where authors at Indium Corporation are recognized for technical papers and presentations.


Eric Bastow is helping a customer determine the best soldering materials for a medical application which involves soldering nitinol to nitinol. Common choices are using flux #2 or flux #3 with Indalloy 121 or Indalloy 182 – depending on the application.


And you’re reading what I’m doing right now. One interesting thing that I realized today is how we are working on very different things at the same time, both reactively and proactively. While some of us are fixing customer issues, others are helping to plan future processes to eliminate the need for a fix. 


Something that may not be apparent from this daily description is how this technical team works together. One of the nice things about being in the same office is that we can share ideas and learn from the experiences of our peers.  Even an office mate's tech call or brainstorm session can be a learning exercise. Working together gets us ready for your next call, so we can have the answer for you before it is even asked.

All the best
~Jim H