Carreiras

Account Coordinator

Visão geral da empresa

A Indium Corporation® é uma empresa líder na refinação, fundição, fabrico e fornecimento de materiais para os mercados globais de eletrónica, semicondutores, películas finas e gestão térmica. Desde 1934 que estabelecemos um serviço de apoio técnico global e fábricas na China, Alemanha, Índia, Malásia, Singapura, Coreia do Sul, Reino Unido e Estados Unidos.

Responsabilidades do cargo  

• Provide accurate, timely customer service to existing European customers, ensuring a smooth transition from initial enquiry through to product delivery.
• Work closely with internal teams in the UK and globally to support quotations, order handling, logistics, customer enquiries for a variety of products, and compliance with company procedures.
• This role suits someone with strong organisational skills and who takes pride in getting the details right – from the first enquiry through to the delivered product.
• Act as the key point of contact for customers and internal teams.
• Complete accurate manual data entry and various administrative tasks, including order entry and quotations, involving multi-step calculations.
• Review customer orders, terms and conditions, drawings and specs, ensuring that all customer requests and requirements are communicated to the relevant departments during the quotation and order entry process.
• Follow up quotations with customers.
• Handling customer complaints and resolving issues.
• Maintain a strong understanding of order fulfilment and delivery processes, coordinating with internal teams to monitor dispatch dates, track shipments, manage delivery documentation and support the resolution of customer delivery queries.
• Maintain accurate records and ensuring that all relevant documentation and company systems are up to date.
• Provide professional customer contact by email or phone, building and maintaining strong client relationships.
• Be vigilant of deficiencies in business operations and pass on any unresolved or continuing issues and recommendations to the Inside Sales Supervisor or Manager.

Requisitos

• Preferred 5 GCSE’s or equivalent, and evidence of suitable experience.
• A minimum of five years’ experience in business-to-business customer service, sales administration or inside sales, including quotations, order processing and customer account support.
• Highly accurate manual order, quotation and data entry skills, with the ability to work productively and efficiently while maintaining strong attention to detail.
• Ability to confidently work with multi-step calculations, mathematical formulas and weight conversions.
• Excellent written and verbal communication skills, with the ability to communicate professionally with customers, representatives and colleagues from varied backgrounds and European countries.
• Excellent computer literacy, including Microsoft Office, with the ability to quickly learn company systems and procedures.
• Commercial awareness.
• Ability to build effective working relationships with customers, colleagues, partner organisations, and staff at all levels.
• Any European language is desirable but not essential.
• Organised, analytical, and detail focused.
• Reliable, punctual and accountable.
• Proactive in managing role responsibilities.
• Flexible and calm under pressure.
• Comfortable managing strict deadlines, multiple priorities, and changing circumstances.
• Enthusiastic, committed, and team oriented.
• Confident, professional, and personable.
• Willingness to be flexible with working hours to respond to business needs.

Benefícios 

• 40 hours per week – Monday to Friday, 8:30am to 5pm.
• 25 days annual leave plus bank holidays.
• Private health cover.
• Life insurance.
• Nectar rewards and discount programme.
• Hybrid working.
• Company pension.

A Indium Corporation é uma entidade empregadora que promove a igualdade de oportunidades, empenhada em fomentar um ambiente de trabalho diversificado, inclusivo e seguro. Não toleramos qualquer forma de discriminação e estamos empenhados em defender os nossos valores de respeito e equidade em todos os aspetos do local de trabalho.

Instruções para a candidatura

Envie o seu CV e uma breve declaração na qual descreva a sua adequação ao cargo e os motivos pelos quais está interessado nesta oportunidade.